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When drawing up a support chart for a young person, consider both the online and offline services they do (or could) access. This guide provides practical tips.

The practice activity will help you to:

  • assess the online and offline services a young person accesses (or could access)
  • help them identify when and how to access different services
  • help young people manage their service experience.
Aerial shot of two women filling out a form


In this activity, you will be guided in working with a young person to create a ‘support chart’ and are given some conversation starters for coordinating online support services.

Story from the field:

With some young people, referring to online counselling is quite straightforward, but with others I work with, it can cause issues around shared information and consent and the problem of ‘over-servicing’. More services don’t always mean better outcomes, but I find that some of the young people (and workers) I work with really believe this and use many online and offline services without any real coordination. This is where I feel I can have a real practical role as a youth worker and help the young person list out the services they use, ones they like, what they use them for and when and then we work together on assessing their impact, if we can do some shared support meetings and then we can get shared consent from them. That way if a young person tells me that they are getting confused, by what their online counselor said because it contradicts what their health worker said, we can sort it out without any negative consequences or labels. It also just helps a young person know who and what to call on and when. Just because the service is offered online, doesn’t mean we can’t coordinate support!

- Youth worker in a case management setting

Download this practice activity

Drawing up a support chart