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This practice activity provides guidelines for referring a young person to an online Q&A with a professional, on the ReachOut Forums. Get tips for using this to help young people.

This practice activity will help you:

  • understand the role online Q&A's can play
  • make a supported referral to an online Q&A
  • follow up the referral in a reflective conversation with a young person.
Professional showing girl paperwork


The ‘InfoBus’ sessions are monthly discussions on the ReachOut Forums where a mental health professional or specialist is invited as a special guest, to respond to young people’s questions and facilitate a discussion about a serious mental health topic - such as coping with depression, self-harm, eating disorders etc. These discussions provide a safe guided space for young people to talk about mental health topics that may be sensitive or potentially triggering, and to get professional advice with a level of anonymity.

In this activity, we will outline the referral of a young person to an InfoBus session as a safe and anonymous space that they can use to explore sensitive mental health related issues they may be experiencing.

Download this practice activity

Referring to an online Q&A with a professional