FAQs | ReachOut Schools

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Technical questions

I can't sign up to ReachOut Schools

Assuming you've tried everything (you've found the sign up button, given all the relevant details, made sure all the boxes are filled out etc.), it might just be a bug in the system. Double check that you've entered all your details correctly and if it still doesn't work, contact us and we'll help you out.

I can't log in to ReachOut Schools

My password won't work

If you've forgotten your password or it just doesn't seem to be working for you, click on the 'Forgot your password?' link just above the password text box. We can then send you an email with a new password for you to use.

About ReachOut

Who runs ReachOut?

Since our launch in 1998, ReachOut has been connecting and supporting young people, and their parent, carer and teacher networks to a range of free mental health services that are available when and where they need it. We make it easy for young people to connect on their terms, at any time, from anywhere.

As the pioneer of an online model of mental health support for young people all over Australia, we have continued to evolve. Today, we are recognised as one of the leading providers of specialist support for young people on the journey towards better mental health. We are helping to change the lives of young people for the better.

ReachOut is a registered not-for-profit based in Sydney but our services are accessed all over Australia. We employ around 60 great people who work across service delivery, research, digital, marketing and organisation support. We also partner with heaps of other organisations to make sure every person who visits ReachOut finds the help they are looking for.

Where does ReachOut get its funding from?

ReachOut is funded by the Australian Government Department of Health. We receive additional support from corporate partnerships and community and philanthropic donations.

Does ReachOut provide counselling?

No, ReachOut is not a counselling service. If you are looking to receive online counselling support, check out our help section for information on services which provide phone and online support.

Where do the stories on ReachOut come from?

The personal stories featured on ReachOut are written by young people and displayed online with their permission. To protect their privacy, no identifying details are used.

How can I get in contact with you?

To get in contact with ReachOut, use the contact us page.

Is ReachOut confidential?

Yes, ReachOut is confidential. To visit the site you don’t need to provide any information that identifies you. However if you’d like to sign up as a member and comment or post, we do ask you for some information like your email, gender and age. We only use this information for our own research and won't ever share it without your consent. For more info, check out our privacy policy.

Fundraising, school and events

Where can I order ReachOut merchandise?

To order ReachOut merch, have a look at our Ordering merchandise page where you can pick what you want and we’ll send it straight to you.

Can I fundraise for ReachOut?

Yes, please do! To find out how you can raise money for ReachOut, check out our fundraising page.

Can you come and talk at my school/uni/workplace?

ReachOut is unable to provide speakers to talk about mental health in general, give advice about mental health issues or talk about specific issues young people are facing.

I need an interview/information for my assignment/research project. Can you help me?

Unfortunately we are unable to provide detailed information for assignments, research projects, presentations or any other school/uni work. If you’re looking for more information on various issues, check out the menu above. If you want to know more about ReachOut, check out the Get involved in ReachOut page.