ReachOut Schools uses cookies to give you the best experience. Find out more about cookies and your privacy in our policy.

Referring to ReachOut.com can be a good first step for young people who are not sure where to start with concerns about their mental health. Find out more about the evidence for ReachOut.com, the benefits and impact of online services, and when and how to refer a young person to ReachOut.com.

ReachOut.com can assist with:

  • recognition of signs and symptoms
  • mental health literacy
  • coping skills and resilience
  • reducing isolation
  • providing a support network
  • helping friends.
Boy talking to teacher with ReachOut pamphlet

ReachOut.com

ReachOut.com is Australia’s oldest online mental health service, helping hundreds of thousands of young people each year with mental health related difficulties. ReachOut.com provides fact sheets and stories that assist young people to recognise and act on emerging mental health difficulties, as well as apps and tools for monitoring wellbeing and building resilience skills. The ReachOut Forums are a safe, moderated online community where young people can connect with others and get advice relevant to their context.

The evidence for ReachOut.com

ReachOut.com is built on a strong mental health framework that emphasises health promotion, prevention and early intervention – designed to intervene early in the development of mental health disorders among young people. For more information on ReachOut.com’s evidence and framework, read the evidence behind ReachOut.com.

The benefits and impact of online services

Online services have a number of benefits for young people, allowing them to access support in ways that are comfortable for them. ReachOut.com is anonymous, available 24/7, and on any internet enabled device. In fact, 40% of ReachOut.com’s users access the service at times when face to face services are closed.

The annual ReachOut.com national survey conducted by ReachOut Australia has found that young people in distress look for help online rather than seek help from a mental health professional. The cross-sectional study of 3,600 young people under 25 found that 75% of participants were experiencing high to very high levels of psychological distress at the time of visiting ReachOut.com, yet the majority of them (60%) had never accessed professional help.

Most young people who reported visiting ReachOut.com during a 'tough time' said that it provided the information they needed (91%) and that it helped them deal with the issue they were experiencing (72%). Of those experiencing high levels of distress that had not sought help from professional services, 29% were more likely to seek help from a medical doctor, and 41% said they were more likely to seek help from a counsellor, therapist or other mental health professional after visiting ReachOut.com.

Referring a young person to ReachOut.com

ReachOut.com is an important referral pathway for young people, as it provides contextual information that helps young people to recognise symptoms and understand emerging mental health difficulties – building up knowledge and capabilities for acting on mental health difficulties. It also connects young people to a 24/7 support community, able to guide them when they are struggling.

Referral is appropriate for young people who are looking for guidance and information, who are in need of peer support, or who are seeking information to help a friend.

  • Refer young people who are struggling to cope with life stressors.
  • Discuss ReachOut.com with young people who are experiencing mental health difficulties.
  • Download relevant fact sheets for easy referral.

Next steps